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Cancellation policy

We take care of you at VM Hotel Group.

1.- Any change or cancellation to your reservation must be requested at least 48 hours before the date of arrival at the Hotel, providing your confirmation code(s).

For reservations made the same day of the stay, changes or cancellations will not apply, so the “No Show” charge will be made, which corresponds to the charge for the amount of one night plus taxes for each room, to the credit card with the that the reservation was guaranteed. 

In the case of offers, discounts, or coupons, the Hotel may indicate that it is a “Non-refundable” operation. In that case, cancellation policies won’t apply. 

2.- Regardless of the nights reserved, if the change or cancellation is not made in the time and manner mentioned above, or if the Guest doesn’t show up on the date of entry, the “No Show” charge will be made.

3.- All reservations must be guaranteed by credit card in the name of the Guest or deposit for an amount equal to the total amount to be paid for the stay. In the event that said reservation isn’t guaranteed, the Hotel won’t be obliged to respect the reservation.

The Hotel will carry out a pre-verification with the issuing bank of the credit card 24 hours before the arrival of the guest. If said pre-verification is not approved, the reservation will be considered as Not Guaranteed, and the Hotel won’t be forced to respect the stay of the same.   

4.- The credit card provided when making the reservation will only serve as a guarantee of the reservation; therefore, when the Guest checks in, the Guest must provide the corresponding form of payment. In payments by credit or debit card, the cardholder must present their bank card and official photo identification.

5.- For stays of more than one night, if the guest doesn’t show up at the Hotel on the date and time established for the check-in, the “No Show” charge will be applied only for the first night of the reserved room plus taxes. To the credit card with which the reservation was guaranteed. The rest of the stay will be canceled automatically.