Solar Chaca SA de CV
Boulevard Kukulkan Kilometro 8.5 Manzana 50 Lote 5
Zona Hotelera Cancún. Quintana Roo 77500, México.
ID Fiscal: SCH961004P38
All the foregoing companies (hereinafter “RIU HOTELS”) market hotel services and provide information regarding companies relating to the RIU brand (hereinafter “Grupo Riu”) through the www.riu.com website (hereinafter the “Website”).
The transaction made through the Website shall be billed by one of the listed companies, with whom the contract is deemed to have been entered into. The Terms and Conditions herein are applicable to each and every one of the above-listed companies; therefore, the expression RIU HOTELS refers to any of them.
Use of the Website and purchasing of the services (hereinafter the “Services”) offered thereon entail the users’ and/or customers’ (hereinafter both shall be referred to interchangeably as “User” or “Users”) acceptance of the General Terms and Conditions of Contract, the Special Terms and Conditions defined in the purchasing process and the Privacy Rules, which are updated regularly; therefore, it is important that the User reads them each time they visit the Website and any Special Terms and Conditions for each Service, which must also be accepted.
Simply browsing the Website does not create any agreement whatsoever between RIU HOTELS and the User. RIU HOTELS provides information on the Website relating to the Services that it markets thereon. The Website provides information relating to the hotels that RIU HOTELS markets (hereinafter the “Hotels”).
By accessing and using the Website, the User hereby undertakes to accept the General Terms and Conditions provided herein below (the “Terms and Conditions”); therefore, we recommend that the User reads this section carefully prior to starting. RIU HOTELS reserves the right to change, modify, add or delete part of the Terms and Conditions, and make changes to the Services without prior notification at any time.
All the resources and technical requirements required to access the Website and the Services must be borne exclusively by the User, as well as any expenses or taxes that may arise from the provision of the Services.
2. EXCLUSION OF LIABILITY
RIU HOTELS shall not be held liable for damages arising from accessing, utilising or improper use of the Website’s contents.
The Website shall be used at the User’s own discretion and risk. RIU HOTELS, its representatives or agents shall not be held liable for any loss, damage or damages, either direct or indirect, particular or causal, which are related in any way or arise from using the Website or any information contained thereon. By accepting the Terms and Conditions, the User hereby expressly waives any claim against RIU HOTELS that stems from using the Website or the information contained thereon.
3. CONTENT LIABILITY
RIU HOTELS shall not be held liable for any potential discrepancies that may exist between the printed versions of their documents and the electronic versions thereof published on the Website. The documents and photographs published on the Website may include technical inconsistencies or typographical errors. The information undergoes regular changes, and RIU HOTELS is able to make improvements or changes to the Services herein described at any time. RIU HOTELS shall not be liable for the truthfulness of any information that it has not created themselves, and shall not be liable under any circumstances whatsoever for damages that may arise from the use of such information.
4. INDUSTRIAL AND INTELLECTUAL PROPERTY
This website contains and refers to the industrial and intellectual property rights of RIU HOTELS and Grupo Riu.
All of this website’s contents, such as text, graphics, logos, icons, images, data collections, as well as software, are the exclusive property of Grupo Riu and protected by international copyright laws.
RIU HOTELS reserves the right to bring civil and/or criminal proceedings against any individuals or legal entities, as well as the representatives thereof, which breach the Terms and Conditions set forth herein, in particular with regard to Copyright.
The Website is not intended to be distributed, used or accessed by individuals from jurisdictions where visiting this website leads to RIU HOTELS breaching any law or regulation in such jurisdiction.
5. LEGAL AGE AND LEGAL CAPACITY
The User hereby declares that they are of legal age (over 18 or 21 years old in some jurisdictions) and that they have the legal capacity required to purchase the Services provided on the Website in accordance with the Terms and Conditions, which they fully comprehend and understand. RIU HOTELS shall under no circumstance be liable in the event that Services are purchased by a minor, and the minor, their parents or guardians must assume the costs and consequences that may arise from such purchase. Access to the Website is the exclusive responsibility of the Users.
RIU HOTELS advises against minors staying at hotels advertised as “Adults Only” as the Hotel’s offering is intended for adults.
6. ACCEPTING THE TERMS AND CONDITIONS
Once the User has accessed the Website, in order to purchase the Services, they must follow all of the indications and instructions included in the purchasing process, completing for these purposes the Special Terms and Conditions and other forms established for each Service, which shall entail reading and accepting all the applicable General and Special Terms and Conditions.
In checking the acceptance of the Terms and Conditions, the User verifies the contract entered into with RIU HOTELS, confirming the dates indicated in their reservation, chosen Hotel, number of rooms and guests, and any other Special Terms and Conditions relating to the Service described in the purchasing process. The User hereby undertakes to verify the truth and accuracy of the information provided; any contract where the User has provided incorrect information shall be null and void. No purchase-confirmation slips or documents arising from false information shall be accepted at any Hotel. If a User has made a reservation using false information, they shall meet the processing and operational costs stemming from their reservation and shall compensate the Hotel for the loss of earnings deriving from the reservation of rooms that are not going to be purchased by the User or third parties.
The Terms and Conditions and the price of the reservation purchased are those that are expressly stated in the purchasing process; RIU HOTELS reserves the right to modify the prices provided that it has notified the User beforehand.
Once the purchase has been made, RIU HOTELS will issue the proof of purchase and/or documents applicable to the reservation in question.
The Terms and Conditions herein, the Special Terms and Conditions relating to the sale of the rate reserved by the User and the reservation confirmation slip or request, detail all of the obligations between the parties.
No General or Special Terms and Conditions communicated by the User may be inserted into the Terms and Conditions herein.
The documents that comprise the contractual obligations between the parties are, in descending order of priority, the reservation confirmation slip or request (including the Special Terms and Conditions of the reserved rate) and the Terms and Conditions herein.
In the event of a discrepancy between the reservation confirmation slip and the General Terms and Conditions, the terms set forth on the reservation confirmation slip shall be the only terms and conditions applicable to the obligation in question.
7. RATES AND BILLING
A rate breakdown shall detail the final price of the Service that has been purchased, as well as indirect taxes or any other fee or tax that is applicable in the country where the Service is rendered.
In some countries, a fee must be paid to enter and/or leave the territory; such fees must be paid by the User in their capacity as tourists or visitors and must be collected by RIU HOTELS, which shall subsequently forward these to the Government of the country in question. RIU HOTELS shall do everything within their power to ensure the User is informed of such fee prior to purchasing a Service. Nevertheless, if any country or region were to implement a fee in such a way that RIU HOTELS were unable to notify the User prior to purchasing a Service, the latter hereby expressly authorises the former to charge such fee using the selected payment method.
In any event, the User hereby accepts full and sole liability with regard to those fees arising from their trip, such as port, airport, visa fees, etc.
A charge of one euro (€ 1) — or equivalent currency based on the exchange rate on the day that the charge is to be made — may be made on the User’s credit/debit card in order to verify that such payment method is in working order. The euro charged to the card will be refunded automatically to it.
RIU HOTELS will not send bills, confirmation slips or any other documents relating to the reservation on paper under any circumstance. The User hereby accepts Grupo Riu’s
commitment to the environment, and therefore accepts the electronic means through which they will receive the documents.
The prices relating to the reservation of the Services shall be indicated before and during the reservation process.
The prices shall be expressed per room, number of guests and date selected.
The prices shall be confirmed to the User with all the taxes included, in the Hotel’s commercial currency (in some cases it may be different to the Hotel’s local currency) and shall only be valid for the period indicated on the Website.
All reservations, regardless of their origin, must be paid in the Hotel’s currency, except when there are particular provisions indicated at the Hotel.
Currency conversion is shown for information purposes only, never contractual purposes. Only the currency that has been confirmed when the reservation is made is guaranteed (if such currency is different to that of the Hotel, the currency conversion costs shall be met by the User).
When making your reservation, please provide the details that you wish to appear on the invoice for services. Some hotels may generate electronic invoices. The original file is certified and available online at the e-mail address indicated by the hotel.
8. PAYMENT METHODS
RIU HOTELS shall indicate the available payment methods according to each Hotel and how far in advance the reservation is made. The User must make the payment by means of any of the methods of payment available.
Based on how far in advance the reservation is made and the Hotel, the available payment methods are as follows:
If payment is made with a card, it must be presented upon arrival at the hotel. If the card cannot be provided, RIU HOTELS reserves the right to cancel the reservation.
|HOTELS||CASH PAYMENT LIMIT|
|Portugal||€1,000 in payments from professionals (natural business persons) and €3,000 from natural persons (not business persons)|
|Costa Rica||1.386.600 CRC|
|Mauritius||500,000 MUR, or equivalent in foreign currency|
|Jamaica||Transactions over 1,000,000 JMD are illegal|
|United States||Transactions over 10,000 USD must be reported to the Internal Revenue Service (IRS)|
|Sri Lanka, Maldives, Dubai, Bahamas, Aruba, Mexico, Dominican Republic, Ireland, Morocco and Germany||No limit in place|
|Cape Verde||100,000 CVE|
If the invoice is greater than these amounts, the full amount must be paid electronically.
9. ADDITIONAL SERVICES
When the services of any third party offering to provide services other than hotel reservations such as flights, rail and coach transfers, or car rental are promoted either on www.riu.com or in any other media, these services are operated by third parties and the terms and conditions of the third party service provider will apply. RIU HOTELS is not responsible for the correct performance or otherwise of these third party suppliers and in particular is not responsible for delays, cancellations or incorrectly featured information.
10. RESERVATIONS, CANCELLATIONS AND CUSTOMER SERVICE
The User may cancel the reservation via the Website or the call centre. If they wish to modify their reservation, they must contact the Call Center.
The modification, cancellation or no-show terms and conditions for the reservation shall be those that feature in the purchasing process specified on the Website, which the User is aware of and hereby expressly accepts at the time the reservation is made.
A modification or cancellation that entails a cost will be charged directly to the card that was provided as a guarantee at the time of purchase.
A modification shall be deemed to be:
Changing the name of the User that made the reservation shall be deemed to be a Cancellation.
These clauses are not valid for stays reserved with special rates. In this instance, the respective terms and conditions established will apply.
Contact with RIU HOTELS for information, suggestions or to conduct a claim may be done through the form accessible through the link ‘Contact’ in the center of the bottom of the web or through phone accessing the link ‘Contact Us ‘at the right of the top of Web.
User also can contact directly using the following email addresses:
11. NO SHOW
It will be considered a “no show” when the client does not appear at the Hotel on the day of arrival yet has not cancelled the reservation. In the event of a no-show when the reservation has been guaranteed by a credit card, RIU HOTELS will charge the amount indicated in the cancellation policy which was accepted upon making the reservation. The charge will be issued to the credit card provided by the client to guarantee the reservation. Cancellation policies can vary depending on the market and dates reserved, always being displayed in the sale terms and conditions of the rate reserved.
If upon making your reservation you have opted for a non-refundable rate, the cancellation fee is 100% of the total amount of the stay.
RIU HOTELS shall notify you of the no-show charge by email, via a “Proof of Cancellation” document.
Upon arrival at the Hotel, the reservation must always be confirmed by means of the confirmation slip. The User hereby undertakes to carry the confirmation slip and present it when checking in, accepting that the Terms and Conditions of the reservation may not be guaranteed if such document is not presented.
The User hereby accepts and undertakes to use the room and the Hotel’s facilities in an appropriate manner. Any behaviour that goes against good manners and public order may enable the Hotel to request the User to leave the establishment without any compensation whatsoever or any type of refund if a payment has already been taken.
Users taking food into the Hotel shall be required to sign the document releasing the Hotel from liability beforehand; such document shall be provided to them in the Hotel’s reception.
13. OFFER VALIDITY
The Website’s offers shall only be valid during the time when they are accessible to the Users to be purchased by means of the established purchasing process.
The quote displayed on the Website shall be based on the rate in force for the User’s country of residence, using the User’s IP address as reference. In the event that, due to a discrepancy between the User’s IP used to access the website and their country of origin, an incorrect calculation is made, RIU HOTELS reserves the right to change the system’s quote, having previously notified the User.
In the event that RIU HOTELS cancels the reservation due to an act of nature or force majeure, the reservation shall be cancelled without entitling the User to file a claim or request compensation. Such event must be communicated to the User, where possible, via the communication channel used when confirming the reservation.
14. PRESERVATION PRINCIPLE
If one or several of the provisions included in the Terms and Conditions were declared partially or completely null and void, this shall only affect such provision or the part that has been declared as such, with all other provisions remaining in place, deeming such provision or the affected part thereof as not included.
All notifications, summons, requests and other communications that must be made by the parties in relation to the Terms and Conditions must be made in writing and shall be deemed to have been duly performed when they have been delivered by hand or sent by normal post to the other party’s address or to the email address thereof.
16. JURISDICTION AND APPLICABLE LAW
Any conflict arising from this Terms and Conditions shall be governed by the Law of the country and the Courts of the domicile of the company of RIU Hotels & Resorts involved.
RIU CLASS SPECIFIC CONTRACTING CONDITIONS:
The use of the services of RIU or the contracting of its services implies acceptance of the following general terms and conditions:
In agreeing to this contract, you declare and accept:
1. Acceptance of the Riu Hotels & Resorts GENERAL CONTRACTING CONDITIONS
2. Riu Class (WRC) bookings are subject to the specific general contracting conditions, detailed below.
3. Bookings shall be made in the name of the holder or beneficiary of the Riu Class account seeking to make the booking (hereinafter the booking party) who has identified him or herself and following verification of the number of Riu Class points.
4. Holidays booked with redeemable points must be made through www.riu.com, through the Call Centre or through the official Apps of Riu Hotels & Resorts.
5. Holidays booked with redeemable points shall be subject to the number of points in the Riu Class account and room availability at the requested hotel. Riu Hotels & Resorts reserves the right to apply restrictions.
6. The booking party must identify any accompanying guests and indicate whether or not they are Riu Class members, and provide their card numbers if they are members when making a booking with redeemable points.
7. The number of points necessary per person and night for making the bookings shall vary based on the room rate selected:
8. If the account does not have sufficient points for the entire stay, the system shall apply the room rate in points to the first nights of the booking. The standard rate shall be applied to the rest of the nights booked.
9. The nights booked with the “points-only rate” or the “applicable rate plus points” do not accrue new points.
10. It is an essential condition for at least one of the components of the booking to be a Riu Class member of the account used to make said booking.
11. The Riu Class points used to make a booking shall be blocked in the account of the member at the moment the booking is made and will not be available to use for other services of the programme until after check-out from the hotel is complete.
12. Bookings and Cancelations
The User may modify or cancel the booking through the Call Centre or through www.riu.com. The modification, cancelation and no-show conditions of the booking shall be those that appear in the purchasing process specified on the Website and which the User knows and expressly accepts at the time the booking is made.
13. Riu Class reserves the right to cancel or modify, wholly or in part, with or without prior notice, the conditions of the Riu Class Programme, the tables governing accrual and redemption of points. The clauses stated at www.riu.com shall be understood to be in effect at all times, invalidating any previous clauses.
14. RIUSA II, S.A. reserves the right to cancel or modify, wholly or in part, with or without prior notice, the RIU CLASS SPECIFIC CONTRACTING CONDITIONS, the tables governing accrual and redemption of points. The clauses stated at www.riu.com shall be understood to be in effect at all times, invalidating any previous clauses.
Diagonal Hermanos Paniagua #32 Z.C. 29264, San Cristobal de Las Casas, Chiapas MX
Phone: +52 (967) 678 6200
Ruinas Highway km. 2.9 Z.C. 29960, Palenque, Chiapas MX
Phone: +52 (916) 345 5231